Welcome to Lavina Gold! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products.
- Acceptance of Terms
- By accessing our website and purchasing our products, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our website.
- Product Information
- Accuracy: We strive to ensure that all product descriptions, images, and pricing are accurate and up-to-date. However, slight variations in color, design, and size may occur.
- Customization: We offer customized silver jewellery. Please note that customized products are made according to your specifications and cannot be returned or exchanged unless they are defective or not as described.
- Orders and Payments
- Order Process: Once you place an order, you will receive a confirmation email. All orders are subject to acceptance and availability.
- Payment: Payments can be made via Debit Card/Credit Card/ UPI . Your payment information is processed securely, and we do not store credit card details.
- Price Changes: We reserve the right to change our prices at any time without notice. The price you pay will be the price displayed at the time of your order.
- Shipping and Delivery
- Shipping: We offer shipping Pan India. Shipping fees and delivery times vary based on your location and the shipping method chosen at checkout.
- After manufacturing the Product is delivered in7-10 Business days.
- For any query related shipping you can contact us on thegoldlavina@gmail.com
- Returns and Exchanges
- Eligibility: Returns and exchanges are only accepted for non-customized items that are unused and in their original condition. Customized items cannot be returned or exchanged unless they are defective.
- Process: To initiate a return or exchange, please contact us within 7 days of receiving your order. You will be responsible for the return shipping costs.
- Refunds: Refunds will be processed within 7-10 business days of receiving the returned item, and will be credited to your original payment method.
- Intellectual Property
- All content on our website, including text, images, logos, and designs, is the property of Lavina Gold and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
- Limitation of Liability
- To the fullest extent permitted by law, Lavina Gold shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or the purchase of our products.
- Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of Government of India, without regard to its conflict of law provisions.
- Privacy Policy for Lavina Gold
At Lavina Gold, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.lavinagold.com (the “Site”) or purchase our products and services.
- Information We Collect
- Personal Information: When you visit our Site, register for an account, make a purchase, or interact with us, we may collect personal information such as your name, email address, phone number, billing and shipping address, payment details, and any other information you choose to provide.
- Usage Data: We may also collect information about your device, browsing actions, and patterns, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your interactions with our Site and improve your user experience. You can manage your cookie preferences through your browser settings.
- How We Use Your Information
We may use the information we collect for various purposes, including:
- To Process Orders: To process and fulfill your orders, including sending you notifications and tracking information.
- To Improve Our Services: To understand how you use our Site, to enhance and personalize your experience, and to develop new products and services.
- To Communicate with You: To respond to your inquiries, provide customer support, send you updates, marketing communications, newsletters, and promotional offers.
- For Security Purposes: To protect our Site, business, and customers by detecting, preventing, and addressing security issues or fraudulent activities.
- Sharing of Information
Lavina Gold does not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties for the following reasons:
- Service Providers: We may share your information with third-party vendors who assist us with payment processing, shipping, marketing, and other business operations.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
- Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmitting data over the internet is 100% secure.
- Your Choices and Rights
You have the right to:
- Access and Update: Access and update your personal information by logging into your account or contacting us directly.
- Opt-Out: Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us.
- Data Deletion: Request the deletion of your personal information, subject to certain legal obligations.
- Cookies: Manage your cookie preferences through your browser settings.
- Children’s Privacy
Our Site is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site and updating the “Effective Date” above.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: thegoldlavina@gmail.com
- Changes to Terms and Conditions
- We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the new terms.